Dell has psuedo operators..
using names assumed for the job..
well thats ok.. right?

It is until one of them call your home, speak to both TheMasterOfTheUniverse and myself
to apologise for Dell’s careless behavior..
and promises a new computer will be delivered to Dad’s in 3-5 days..
When that didnt happen I called Dell again.. for the zillionth time
was told the confirmation number was not noted nor was the call..

When I can quit banging my head against the wall.. I may call again

This Weeks Heroes Were Suggested By CavMom

This week I have three people to talk about. Roy Velez and his two sons, Jose and Andrew. One who was lost in Iraq and another who lost his life in Afghanistan.

It happens almost daily. A stranger reaches out to comfort Roy Velez, unintended symbol of unspeakable loss and grief.

Today it’s a woman who approaches as he’s halfway through breakfast at Montelongo’s Mexican restaurant.

“My brother told me about you and your sons,” she says, extending her hand.

He takes her small hand between his - this sturdy man who has buried two boys who went off to war - and listens gently as her own story of sorrow spills forth. Her 8-year-old daughter, a traffic accident, her son at the wheel.

As waiters bustle about with trays of huevos rancheros and barbacoa plates, Mr. Velez does what he does best: offers up a soft prayer to help this mother endure her emptiness.

Strangers learn about Mr. Velez from newspapers and TV. They come to him to share their gratitude or their grief. They come to thank him and console him, tearfully, for his family’s sacrifice.

This is how Mr. Velez chooses to live after losing two sons in two years, not riven with anger or paralyzed with sadness. But as someone ready for those who might slip into the darkness of despair.

For his strength for others, compassion and grace - and for serving as inspiration for anyone who knows his story - Mr. Velez is the 2006 Dallas Morning News Texan of the Year.

Because this story is so long, I’ve linked to the article which you can read in it’s entirety.

These brave men and women sacrifice so much in their lives so that others may enjoy the freedoms we get to enjoy everyday. For that, I am proud to call them Hero.
We Have Every Right To Dream Heroic Dreams.
Those Who Say That We’re In A Time When There Are No Heroes, They Just Don’t Know Where To Look

This post is part of the Wednesday Hero Blogroll. If you would like to participate in honoring the brave men and women who serve this great country, you can find out how by clicking here.